PRIVACY POLICY

INTRODUCTION

Udyog Mandir Pvt Ltd ("Company", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application JanaMitra (the "App") and related services (collectively, the "Services").

We are a company registered in the United Kingdom at 4 Wilsmere Drive, HA3 6BJ.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

TABLE OF CONTENTS

1. INFORMATION WE COLLECT

Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

• Account Information: Name, email address, phone number, username, and password when you register for an account
• Profile Information: Profile picture, bio, preferences, and other information you choose to add to your profile
• Communication Data: Messages, feedback, and other communications you send to us
• Payment Information: Payment method details, billing address, and transaction history for subscription services
• Identity Verification: Government-issued ID or other documents for verification purposes, if required

Information Automatically Collected

When you use our Services, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, time spent on different sections, interaction patterns, crash reports
• Location Data: Approximate location based on IP address (precise location only with your explicit consent)
• Log Information: IP address, browser type, access times, pages viewed, and referring URLs
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Analytics providers for usage statistics
• App stores (Apple App Store, Google Play Store) for download and usage metrics

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Provide, operate, and maintain the Services
• Process payments and manage subscriptions
• Enable core app functionality and features
• Provide customer support and respond to inquiries

Communication

• Send important service-related notifications
• Provide updates about new features or changes
• Send marketing communications (with your consent)
• Respond to your questions and feedback

Improvement and Analytics

• Analyze usage patterns to improve our Services
• Develop new features and functionality
• Conduct research and analytics
• Monitor and analyze trends and usage

Security and Legal Compliance

• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and regulatory requirements
• Enforce our Terms and Conditions
• Protect our rights and the rights of our users

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics and marketing platforms
• Customer support services
• Security and fraud prevention services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government requests or investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share your information with third parties when you provide explicit consent.

4. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide the Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Achieve the purposes outlined in this Privacy Policy

Account information is typically retained for the duration of your account plus 7 years after account closure for legal and regulatory compliance.

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate personal information
• Update your account information through the app settings

Deletion

• Request deletion of your personal information
• Delete your account through the app or by contacting us

Marketing Opt-Out

• Unsubscribe from marketing emails using the unsubscribe link
• Opt out of SMS messages by replying "STOP"
• Disable push notifications in your device settings

Complaints

• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at sameer@udyogmandir.co.uk or use the in-app settings where available.

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Other legally recognized transfer mechanisms

7. SECURITY MEASURES

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing
• Regular staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information promptly.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Services
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Services.

10. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy in the app
• Sending an email notification to your registered email address
• Displaying a prominent notice in the app

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. DATA PROTECTION OFFICER

For questions about data protection and privacy, you can contact our Data Protection Officer at:

13. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For urgent privacy matters, please mark your communication as "Privacy - Urgent" in the subject line.

This Privacy Policy was last updated on April 26, 2025, and is effective immediately.